OUR BESTSELLERS
ABOUT US
Welcome to Luxora Lights, your ultimate destination for premium lighting solutions. Explore our curated collection of high-quality ceiling lights, outdoor lighting, and wall fixtures, thoughtfully designed to complement a variety of styles and preferences. Curious to learn more about our story? Visit our About Us page for all the details.
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Frequently Asked Questions
We strive to make our customers experience the best it can be. So don't hesitate to send us a message for all your queries! Use our contact form or make use of the contact methods below and we will be happy to assist you.
Customer Service Opening Hours:
- Monday to Friday: 09:00 - 18:00
- Saturday to Sunday: 10:00 - 16:00
Contact Information:
- Phone: +1 587-467-1637
- E-mail: info@luxoralights.com
When can I expect my order?
Once your order is placed, we typically require 1–2 business days to process it. Delivery takes an additional 4–6 business days, provided your order is placed before 17:00. If your order has not arrived within this timeframe, please don’t hesitate to reach out to our customer service team for assistance.
How can I pay?
At Luxora Lights, we prioritize your security. Our checkout process is protected with encrypted SSL technology to ensure your payment details remain safe. We proudly partner with trusted payment providers, including PayPal, AMEX, Maestro, UnionPay, Visa, and Mastercard, offering you a seamless and secure payment experience.
Where can I find my track & trace code?
As soon as your order is shipped, you will automatically receive a Track & Trace code. Also check your spam, sometimes our e-mails end up there. Please note that it may take a while before your Track & Trace link becomes active.
How can I track my order?
Easily monitor the status of your delivery using the Track & Trace number sent to you via email. Simply enter the number on our Track & Trace page to view real-time updates on your order. Tracking your delivery has never been easier!
What should I do when a parcel is damaged?
We strive to ensure your order arrives in perfect condition, but occasionally, damage may occur during delivery. If this happens, please contact our customer service team immediately by emailing info@luxoralights.com or completing the contact form on our website.
Before returning the item, kindly share clear photos of the damage with us. Without these, we may be unable to provide a suitable solution. Rest assured, our customer service team will review your case promptly and work with you to resolve the issue to your satisfaction.
What happens if I want to return my order?
To return your package, please visit our Exchanges & Returns page for detailed instructions. If you can’t find the answer to your question, our customer service team is always here to help—feel free to contact us anytime.